Built to Sell.
Designed to Grow.

Every feature in Zetpy Omni is designed around one question: what does this deliver for your business? Here's what you gain — and why it matters to your bottom line.

Jump to a business goal:

Own Your Data

Build a customer database you own — not a marketplace's. Know who your customers are across every channel so every future campaign reaches the right people.

Your Mobile Number
Is Your Identity

The simplest, most intuitive way for any customer to sign up, login and interact with your App, Web, In-Store and Loyalty program — just a mobile number.

OTP via WhatsApp App Login Web Login POS Integration QR / Barcode
  • Login to App using mobile number only
  • OTP via WhatsApp Official Business Account
  • Login to Web with same mobile number
  • Interact with cashier at In-Store POS via QR, Barcode or simply tell mobile number
  • Works for Xilnex Cloud POS — OTP or Password authentication
LOG IN / SIGN UP
+60 1X XXX XXXX
Send OTP via WhatsApp
Your mobile number is your login ID
Grow Revenue

Drive more transactions, higher basket sizes and new customer acquisition — across every channel you operate.

ONE CONTROL PANEL
App
Web
Upload Products · Set Promotions · Manage Vouchers · Configure Payments · Set Shipping
Sync Instantly Across All Channels

One Panel.
App + Web.
Half the Operational Work.

Zetpy Omni integrates App and Web from one backend — upload once, live everywhere. Less time managing two separate storefronts means more time growing revenue. It is SEAMLESS.

Product Management Promo Banners Discount Engine Vouchers Click & Collect
  • Upload contents — promo banners, products, descriptions
  • Set discounts, promotions, and voucher codes
  • Omnichannel Loyalty Points or Rebate on purchases
  • Full payments and shipping configuration
  • Click and Collect for in-store pickup

Drive Purchases
at Every Touchpoint

Channel-targeted, behaviour-targeted, event-triggered smart vouchers that drive customers to buy when and where you want them to. Enable customers to self-serve (DIY) and redeem vouchers on the go.

App Only Web Only In-Store Only Birthday Voucher Auto-Triggered
  • Channel-targeted vouchers: App Only, Web Only, In-Store Only
  • Behaviour-targeted — reward high-spenders, re-engage dormant customers
  • Event-triggered — birthday week voucher sent automatically
  • Customers redeem points for vouchers anytime, anywhere
  • Drive foot traffic to physical stores with in-store-only vouchers
10% Off — App Only
App
Free Shipping — Web Only
Web
RM20 Off — In-Store Only
In-Store
Birthday Week Voucher
Auto
PLATINUM
Top Tier Benefits
GOLD
Exclusive Rewards
SILVER
Member Benefits

Foster Exclusivity.
Make Customers Feel Valued.

Multi-tier membership programmes segment customers into distinct tiers based on engagement and spending habits. Tiers create a powerful sense of exclusivity — customers feel genuinely valued and appreciated.

Free Membership Paid Membership Tier Progression Exclusive Benefits
  • Segment customers by spend and engagement into multiple tiers
  • Paid membership — filters for commitment, boosts perceived value
  • Generates upfront subscription revenue
  • Stronger emotional and financial brand loyalty
  • Premium, invite-only tiers for your best customers
Retain Customers

It costs 5x more to acquire a new customer than to keep an existing one. These features turn one-time buyers into loyal, high-value regulars.

The Simplest Way
to Build Lifelong Loyalty

Allow customers to earn points for every interaction — purchases, sign-ins, reviews, games and more. Multiply points during birthdays and festive seasons to create powerful engagement peaks.

Points on Purchase 2x–5x Birthday Points CNY / Raya / Xmas Bonus Multiple Redemptions
  • Earn points per purchase, sign-in, review, game play
  • 2x, 5x points multiplier for birthday month
  • Festive season bonuses — CNY, Hari Raya, Christmas
  • Redeem as cash at checkout or credits for refunds
  • Redeem for vouchers, gifts, or TNG eWallet vouchers
14,942
My Points Balance
Purchase points+500
Birthday 2x bonus+1,000
Redeem voucher-1,000
Automation
Trigger
7 days before birthday
Send SMS + Email
Segment
Inactive 30d
Tags
VIP · At-risk
SMS preview
Hi {{name}}, your points expire soon — visit us this week for an exclusive member reward.

Your Revenue Engine
for Existing Customers

The average business loses 20–30% of its customers each year from inaction. Zetpy Omni CRM fixes that — automated re-engagement journeys that bring back dormant customers before they're gone for good. No extra ad spend. They already know your brand.

What you achieve: Repeat purchases from customers who've already bought from you — at zero ad spend.
Win-Back Campaigns Birthday Revenue Spike Zero Ad Spend Re-engagement Automated WhatsApp Flows Campaign ROI Dashboard
  • Behaviour-based segments — dormant shoppers, high spenders, points nearing expiry, abandoned cart
  • Automated win-back journeys: reaches inactive customers at exactly the right moment
  • Birthday automation: voucher + points multiplier sent 7 days before — proven revenue spike
  • One-off and recurring campaigns via SMS, email and WhatsApp without manual effort
  • Campaign performance dashboard: open rates, redemptions, revenue attributed to each campaign
Cash Wallet
RM 250.00
Rebate Wallet
RM 48.50
Points Wallet
14,942 pts
eGift Card

Closed-Loop Wallets
to Boost Loyalty

Three types of eWallets — Cash, Rebate and Points — that work seamlessly online and offline. Top-up with bonus mechanisms and send digital gift cards to friends and family. The experience is similar to ZUS Coffee's loyalty app.

Cash Wallet Rebate Wallet Points Wallet eGift Cards Xilnex Xcard Sync
  • Top up from RM10 to RM1000 any amount specified
  • Bonus mechanism — Top up X, get Y extra
  • eGift Cards — custom designs, messages, amounts
  • Customers send gift cards to friends and family instantly
  • Syncs to Xilnex Xcard if running on Xilnex POS

Customers Get
Customers

Word-of-mouth is the best marketing ever. Reward your customers for bringing in new members — and use the same system for a Staff-Get-Customers program to incentivize your store team.

Referral Points Referral Vouchers Staff Referral Unique QR Code
  • Reward both referrer and referee with points, vouchers, or both
  • Staff-get-customers program via unique staff QR code
  • Reward store staff for every new member sign-up
  • Trackable referral analytics per user and per staff
  • Viral growth mechanism built into your loyalty ecosystem
Invite Your Friends
Earn 500 Points per Referral
You get
+500 pts
+
Friend gets
+200 pts
Missions & Rewards
Daily Check-In
+10 points every day
Done!
Spin the Wheel
Win up to 500 points
Play
Pacman Game
Score & earn rewards
Play

Keep Customers
Coming Back Daily

Let customers play mini games, complete missions and earn rewards. Gamification transforms passive loyalty members into active, daily brand engagers.

Daily Check-In Wheel of Fortune Pacman Game Streak Bonuses
  • Daily Sign-In with streak bonuses for consecutive days
  • Wheel of Fortune — spin to win surprise rewards
  • Pacman and other mini-games for fun engagement
  • Reward players with points, vouchers, or gifts
  • Increases app open rate and brand touchpoint frequency

Turn Customers Into
Your Best Marketers

Reward customers for writing text reviews, uploading photos and videos. 93% of customers read online reviews before making a purchase — turn your loyal base into a powerful trust signal.

Text Reviews Photo Upload Video Reviews Points Reward Anonymous Option
  • Earn 10 points for a 50+ character text review
  • Earn 10 points for uploading at least 1 photo
  • Earn 10 points for a video review over 5 seconds
  • Max 5 images and 1 video per review
  • Positive reviews drive up to 18% increase in sales
Rate This Product
Add minimum of 50 characters to earn 10 points...
+10 pts
+10 pts
+10 pts
Revenue & channels
Member revenue share
72%
Avg Order Value
RM 185
New members
+342
Voucher redemption
42%
Sales heat map · per-store & online · export to Excel where available

Stop Guessing. Know Exactly
What Drives Your Revenue.

Most brands can tell you what sold. Zetpy Omni Analytics tells you who bought it, where they came from, which campaign brought them back, and which customers drive the majority of your revenue. Act on data, not instinct.

What you achieve: Smarter spend, less waste — every campaign and channel decision backed by real data.
Revenue by Channel Campaign ROI Customer 360 Profile Voucher ROI Top SKUs & ABC Inventory Per-Outlet Rollups
  • Revenue breakdown: total, online vs offline, per-outlet, member vs non-member contribution — see where your money actually comes from
  • Voucher ROI: issued vs redeemed vs revenue attributed — know which vouchers earn their cost
  • Customer 360 profile: full omnichannel purchase history, points balance, membership tier and engagement timeline
  • Top customers — who your highest-value buyers are, online and offline, with export
  • Membership and sign-up analytics: track your database growth, member quality and tier distribution
  • Top SKUs by units and revenue per store — know what's actually selling and where
  • Staff referral performance: invites, claims and targets by store and team member
  • ABC inventory analysis (in-store vs online) with export to Excel

Go Paperless.
Stay Connected.

Customers buy in-store and get their receipt in the app within 10 minutes. Every purchase — App, Web or In-Store — is tracked in their pocket. Download as PDF. Align with sustainability goals.

In-App Receipt PDF Download 10-Min Delivery Paperless All Channels
  • Digital receipts appear in app within 10 minutes of purchase
  • Downloadable as PDF — keep records forever
  • Track all purchases across App, Web and In-Store in one place
  • Reduces paper usage and carbon footprint (2.5g CO₂ saved per receipt)
  • Aligns with consumer demand for sustainability
Invoice #151020
2025-05-10 · In-Store
RM499.50
Order #ORD-9821
2025-05-09 · App
RM159.00
Order #ORD-9744
2025-05-08 · Web
RM320.00
Download All as PDF

Everything You Need to Grow Revenue,
Retain Customers and Own Your Data.

Stop paying for traffic you don't own. Book a demo and see how Zetpy Omni compounds your customer base into a revenue asset that grows every month.